Recently purchased a new dedicated server because the server from Server4you was playing up and their support sucked big time. In the process of transferring over 100 domains from the Server4you server to the new one and this means nameserver changes.
I register domains through Godaddy, Registerfly (though not any more, they have gone down hill recently) and 123-Reg (I register UK domains through these).
So logged into Godaddy and started changing nameservers as the sites are uploaded to the new server. No problems at all, smooth transition.
Then logged into Registerfly and to cut a long story short discovered my domains with them had been transferred to Godaddy and eNom! Started digging through my SPAM box for missed emails about this and found two, one about domains transferred to Godaddy and one about transfers to eNom.
The Godaddy transfer was seamless, click, click, click and I had access to my domains transferred from Registerfly to Godaddy. All of those domains are now on the new server and mostly working (few issues with a newer version of PHP, but all in all much better).
The same can not be said for the eNom transfer! During the process I received a notice from eNom that due to the number of domains (only 37!) they can’t give me access and I have to contact their support!
So sent them an email (and two reminders!!) and that’s where the fun begins!
Email below from eNom support-
In order for us to assist you with your domain(s) you will need to do
the following as your domain(s) WHOIS data is invalid.Please go to http://www.eNomCentral.com and create a free account (top right).
Then log into your RegisterFly.com account and do a screen capture of your domain(s) whois information plus a screen capture of your domain names list.
Send the following:
photo identification
your selected login account
your screen captures
a valid email address
your domain(s)Request that the domain(s) be moved to your login account.
We can then once the whois data has been confirmed we will move the domain into your account for management / renewal / etc.
You can send this via fax to 425-974-4791 or by attaching the
documention (scanned ID) and screen captures to an email to
customersupport@enom.com or to a Support Center ticket (help -> Support Center -> Ask A Question).
The whois info was wrong, Registerfly screwed up on this many times!
So I set about gathering things for the eNom quest to gain access to the domains I’ve paid thousands of US$ for! I got everything together except a copy of a photo ID which I don’t have and quickly sent it to eNom by email.
You’d think that would be enough right? I’ve proved I have access to the original Registerfly account (all the domains are still listed in the Registerfly account so a screenshot proves I own the domains). The email address used on the whois is the same domain used to email their support, it’s not like I’m trying to gain my domains back using a Hotmail email address! And I have access to the email they sent about this (ended in my SPAM box, but I have it :-)).
I was wrong, a week later they (mostly a Michael Gravelle from Technical Supportar) are still insisting on a photo ID which I DO NOT have (three times this idiot Michael Gravelle has asked for a photo ID despite me saying each time I don’t have one). Michael Gravelle in particular is a complete moron and should be sacked ASAP.
It looks like the next stage will be legal action as I feel like eNom are trying to steal my domains that I’ve invested 10s of thousands of US$ in and are the backbone of my SEO business. This domain (morearnings.com) is one of the ones eNom are holding ransom, it’s stuck on a Server4you server that runs out in about three weeks time, this server is about as reliable as eNom’s tech support, especially Michael Gravelle so I have to move it ASAP.
As soon as I get access back I’ll be moving non UK domains to Godaddy and UK domains to 123-Reg (Godaddy doesn’t register UK domains).
I’m going to do my best to get this page to the top 5 for the eNom SERPs. If like me you think eNom sucks consider linking to this page with the word eNom as anchor text, this will help push it to the top.
eNom – domain name, internet services, dns hosting sucks!
39 responses to eNom Domain Thieves
Ransom? Wow, talk about paranoia! ICANN transferred custody of the Registerfly names to GoDaddy a couple of weeks ago. That’s why they were already able to confirm your identity. eNom can only verify the authenticated transfer of your names with a photo ID. What kind of person in the year 2007 doesn’t have a photo ID of some kind? Drivers license? State ID? Passport? Maybe you’re a wanted criminal, who knows? Go get a photo ID and this will all be much easier. Good luck!
Your an idiot, you wouldn’t work for eNom would you? I told the idiot on eNom technical support (Michael Gravelle) about this URL and your comment came pretty quick :-)
Let me get this straight, you think everyone should own a photo ID, otherwise they are a criminal?
Do you work for the UK government by any chance :-)
State ID = US. Did I mention I live in the UK, there isn’t a national ID (yet).
Passport: Not everyone including me owns one.
Drivers Licence: Not all have photo IDs, and what if I didn’t have a driving licence or I was a kid?
If you are right looks like people with no photo ID will loose their domains to eNom. Great system they have there, lets assume everyone has a photo ID.
BTW I could run up a fake ID in about 10 mins on Photoshop, but there’s also principal in this. I’ve provided more than enough information to prove I own the domains and that should be enough.
David
To me, it seems sensible to spend a few minutes in PhotoShop to protect your investment of ’10s of thousands of US$’
After a phone call to a UK eNom employee and resending everything already sent to the retards on eNom support (so sent nothing new) I finally gained access to my domains!
That took over a week to gain access to what should have been given automatically by eNom.
Now I’ll be transferring the domains from eNom to Godaddy (never had a problem with Godaddy) since not only do eNom have rubbish technical support run by retards like Michael Gravelle, but they are expensive for domain registration to boot!
David
QUOTED: “State ID = US. Did I mention I live in the UK, there isn’t a national ID (yet).
Passport: Not everyone including me owns one.
Drivers Licence: Not all have photo IDs, and what if I didn’t have a driving licence or I was a kid?”
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In the USA, and probably the UK, children (kids) cannot execute valid legal contracts without the signature of an adult guardian. If your domains are worth multiple $10,000s, then it is not likely that you would want a child to be able to try to steal them.
In 40 years in business, I’ve never come across -anyone- involved in serious business who did not have some sort of photo ID. Worldwide, that is pretty much a requirement for travel, renting cars or equipment, exchanging bank documents, major purchases, etc.
Do you really have NOTHING in your wallet with both your name and photo? Work ID, Drivers license, credit card, school ID, gym membership card, etc.?
If not, again in the USA, a notarized copy of a birth certificate is nearly always accepted as legal ID.
Having verifiable ID benefits everyone in the domain business, and I’d much rather have it difficult to transfer domain names, than make it easy for someone to steal them.
(And no, I don’t work for Enom or any other hosting service,)
I would like to attract your attention to apparently common practice of hijacking domains.
1) kangurex.com was registered with registerfly.com and expiry on the 6th of May 2007. I have extended it for a full year using e-gold (please do not enter this web address, at it will create impression, domain is in demand)
2) I was alerted when my emails stopped arriving.I consulted the ICANN website find pleasing information, that godaddy.com and enom.com will help
3) Ive immediately registered with godaddy.com for transfer. To find my domain in so called REDEMPTION.
4) Started to look who is in control of ‘redemption” of MY domain paid twice
5) Logically, enom.com should be responsible for their reseller – I’ve immediate contacted them asking how can I get back my domain
6) Johnny Kim using deceptive promises of help, lured me into registration of account with enom.com
7) Meantime, MY DOMAIN, paid twice, was used for some crap advertising by enom.com – Evident stolen identity case
8) Enom.com requested inflated price of USD50 for releasing MINE!, PAID TWICE, domain
9) It is 9th of August 2007, over 3 months, when I am a victim of organised fraud, for which nobody accept responsibility.
ICANN in fact , created system which allows for abuse of legal rights of owners by unscrupulous registrars – therefore is responsible partially for fraud.
Enom is doing well defrauding hundreds of domains
Hey Oldie.
I finally got access to my domains from eNom without the need to send a photo ID or any more proof since what I’d provided was more than enough (another eNom employee, UK based sorted the problem out).
That said I’ll go through your points.
1. No expert on kids and legal documents here, but reasonably sure you are wrong on this one when it comes to the UK anyway. My kids all own their own domains and I didn’t have to sign anything. And why throw up the red herring about kids trying to steal domains, eNom had no reason to beleive kids/theft was involved so that comment made no sense at all?
2. I find it hard to believe you’ve checked everyone you’ve been in business with if they have a photo ID so the above is not a valid point. I might as well says most people I’ve met don’t own a photo ID since they haven’t shown me one. Likewise why would anyone tell you they don’t own a photo ID. Reality is you don’t know how many people you’ve dealt with own photo IDs (unless your business requires one of course, mine doesn’t).
I’ll add to this I’ve never owned a photo ID (I tell a lie, I had a student ID card with a photo for a few years at University) and yet have bank accounts with multiple banks including business accounts (have the usual credit and debit cards). I trade both shares and traded options (high risk investment). None of these required a photo ID.
I’ve bought cars online (major purchase right), have a mortgage (bought a house recently, another major purchase). Have dealt with various trade only businesses (for stock). Again no photo ID needed, in fact when it came to the mortgage since I put a £36,000 deposit down on the house the mortgage company didn’t even need proof of income (I’m self employed as well).
I don’t travel (too busy working), I never rent anything (apart from DVDs) since if I need something I buy it.
And have until the problem with eNom never had a problem involving not having a ID with my photo! I have plenty of stuff with my name and address on it, that’s always been enough identification.
3 No I have no form of ID with a photo on it (other than old student IDs which I forgot about and probably threw away years ago).
4 I don’t have a copy of my birth certificate either.
5. I don’t have a problem with the concept of verifiable ID, my point was I’d verified who I was way beyond what was needed. The reason there was a problem was eNom not me, I was flagged because I had 30+ domains, had I had one domain they’d have transferred the domain with out requiring further proof since I’d proved everything else.
I proved I had:
a: Access to the email address used for whois (used the same email address to contact them).
b: Access to the emails sent regarding the domains (provided specific codes from within those emails).
c: Access to the username for the Registerfly account.
d: Access to the Registerfly account (I had the password) the domains were transferred from (provided screenshots of the domains within the Registerfly control panel).
e: Had a list of all the domains transferred to eNom (30+ of them).
b, d and e in particular verified me as the owner. Or I’d hacked the real owners PC or something and had access to all that info. Now tell me how would a ID with the domain owners name on it and a photo (could be a photo of anyone) prove I was who I said I was? Remember they did not have a photo of the domain owner and would not be meeting me in person to compare the photo ID against my likeness.
So a photo ID would have added nothing more to this information and as I stated during the emails with the morons at eNom support it would take me 10 mins to fake a photo ID since they didn’t have a photo of me on record and so I could use a fake ID and they’d be none the wiser.
eNom support = morons
David
Enom disputes allow them to own your domain names:
Enom owns your domain names in the event of any dispute.
Here is their wording on the matter in the agreement they require you to sign to resolve a dispute:
I understand in the event of a dispute processed by my credit card issuer or any type of processor, eNom Inc. will reserve the right to suspend access to any and all accounts I have, and that all right, title, interest in, and use of any domain names and/or services connected shall be assumed by eNom Inc at their discretion.
Im glad you got that sorted out. The shutting down of Registerfly was one of the web’s biggest fiascos!
They are absolute bandits. I’ve had nothing but trouble with them and their lackof customer service is beyond a joke. Their latest trick is to take $8 from my credit card account for ID Protect on an URL that I have flagged as not wanting to renew when it expires. And look at what they charge to register domains!
I have a problem with my websites domains names in enom .. and your article will help me
thank you
SEO Dave, love your counterpoints. I live in the US but unlike many I can’t stand the arrogance that some US citizens and businesses have in thinking that everything should be the same throughout the world as it is here. If you don’t need photo ID in the UK and have never had the need for it, more power to you. I personally think that’s wonderful.
As for domains, I currently have an account with eNom that contains around 150 domain names. I didn’t register these with enom, they were actually registered with bulkregister, which was some time later bought by enom, so they ended up there by default.
So far I am not thrilled with the service I am getting from enom. It’s not very often I need to make changes to registration information for any of these domains, but it seems like every time I do something is wrong with the enom site – the dns servers are malfunctioning, I can’t have access to certain domains for whatever reason, the site is sluggish and I get page timeouts, on and on.
But more important is the outrageous fee they charge me to register or renew a name. I am a so-called ‘premium’ member, which basically means I pay them $100 US per year to be in the little premium member circle. And, like I said, I have around 150 domains with them.
Yet, when I register a new name, or renew a name, I am charged an outrageous $12 each.
I think that’s absurd, considering the number of domains I have with them, and the fact that I am paying an additional $100 per year as well.
So, I’d like to get an opinion from anyone here: who is the best registrar to keep and manage my names with, and why?
1) Enom (Jonny Kim) by deception of promise to help to get PAID domain alive, managed to grab my domain. Environment after
Registerfly failure, helped him to deceive me (message on the ICANN website about help by GODADDY, ambiguous message about transfsfer of details from REGISTERFLY to ENOM )
2) Since 6th of may I’ve lost my domain. Since June 2007 domain is under control of ENOM though I have informed Jonny Kim that I’ve paid already for transfer to GODADDY.
3) Now starts chain of avoidance and deception : Hundreds of emails and phones just receive one answer: When ENOM will leave my domain alone, this question is particuarly difficult for unethical business, like ENOM. Believe or not – it is the 2nd of October and I have no answer! after 4 months!
ICANN ombudsman is just a parody of ombudsman, it is only to vent anger in useless writing. They DO NOT reply emails.
After nearly half a year of correspondence with ENOM clear picture of organised crime appear:
ICANN creates policy with loopholes -> Unethical registers grab opportunity to hijack domain and hold hostage for ransom of inflated “price” -> if they will find domain owner resisting they put into automatic system to prevent LEGAL OWNERS of domain from recovering their possession -> auction domain with hope, trhat LEGAL OWNERS will buy back from crooks.
WOW !!!
I have some 2,000 domains that were under Bulkreghister and are now under enom-bulkregister … I have seen some of my renewals lingering without being updated in the records desipte saying “Authorization Succeeded” in the report section … I always make copies and screenshots and all …
Should I be scared? I am scared as hell from what I read here …
Let me know the best ethical Registrar … BULKREGISTER was ALWAYS great especially as the owner re-took control of his vision and put it back as a great site … after he did that it gave me so much confidence …
Now I am worried.
I want to be able to put my domains on my own server and not leave it to whims of ICANN and their customers the REGISTRARS. We paid good old US Dollars to start with when we paid for … was it ARPANET or something … anyway DOD and all the other network work pioneered by US Government-People Dollars !!!
Tell me please everything will be alright!!!
Ron.
Two days ago I decided to move my domain from siteground to godaddy. Come to find out my domain name is setup via eNom. All the transfer was started and verified via Godaddy and as I logged into Siteground, two days later, states my domain name is pending transfer. I called Enom and spoke with Eric (the only Transfer Specialist here in the US) and he stated I have to wait the standard 5 to 8 business days. Now, I have transfered many domain names and this is done in about 15 minutes to 1 hour, not 5-8 days. I told Eric (at eNome) that I need this moved over so I can setup my new exchange server. He stated there is nothing he can do, I have to wait. When I asked about doing a manual transfer, he acted like this was impossible. Finally, he said yes and it took 4 hours for him to send the email.
When I sent the reply email, I waited two more hours and the transfer has not taken place yet. This time another person stated that Eric is the only person who can do the transfer and he is out to lunch. I left a message for him to call me and let me know the status. Two more hours later, and no call, no transfer. Seems like Enom is a bunch of domain thieves and the worse service I have EVER experienced when it comes to doman names. DO NOT USE ENOM.
Called and Eric is not in the office again and I need to move the domain over so I can setup my exchange box this weekend and continue doing business with my company.
All I can say is Eric and ENOM are a bunch of crooks.
ICANN transferred custody of the Registerfly names to GoDaddy a couple of months ago. That’s why they were already able to confirm your identity. eNom can only verify the authenticated transfer of your names with a photo ID
E-nom positively sucks! Another very bad practice that they engage in is failing to notify you when a domain has expired. Many registrars give you warnings 90 days, 60 days, one month and one week before a domain is about to expire. With enom it is nothing at all.
If you miss the expiry date, then after some period, you have to pay a huge penalty to get it back (I had to pay $145 for one client).
So, never, never, never register a domain with enom, and make sure that you don’t register with an enom reseller either.
ENOM is unethical business, based on hyena’s approach.
In MAy I have exptended my domain with infamous registerfly, just to learn next day, that they are taking money for nothing.
Jonny kim from ENOM has offered help, also godaddy offered help to accept quick transfers.
It was easy to understand business ethics, that ENOM was responsible for their reseller, registerfly, and wanted to maintain good reputation by helping registerfly vistims.
so
.
1) I’ve paid for registration until May 2008, it has been accepted and indicates in all whois, also in enom correspondence, that I am the owner, the administrator of my legally purchased domain.
.
2) I’ve paid for transfer to “godaddy.com” for one year and they requested from me the code to release domain
.
As I couldn’t get the code from disgraced “registerfly.com” I’ve used the help from ENOM.COM, who benefited financially from REGISTERFLY. I’ve promptly registered at ENOM.COM, as per request of Mr Jonny Kim from ENOM.COm
It was the biggest mistake, I’ve ever done – I never believed that theft can be instutionalised by ICANN in their GUIDELINES. And the LAW of contract sale-purchase apparently doesn’t apply to domains ownership – there is NO SUCH THING like domain ownership!!!
From June i didn’t have access to my emails, my domain was put IN REDEMPTION. For what? Was have I done wrong?
The code has been hijacked by the ENOM.COM unscrupulous and domain immediately used to put their crap advertising. What could I do, as legal owner of domain? Nothing!
Enom had my domain, paid twice for free to be used. They blocked my business emails, they hijcaked my emails ignoring my right for privacy.
.
After many emails Mr Paul Stahura din’t bother to reply. Ms Elida informed me thet they are entitled to have my domain, for free as long as they wish, they can “put on the market” domain, which is not their property, despite of hundreds of emails,
Can you imagine? To sell something, what is not your property, to make profit from stolen property in the eyes of the whole Internet community, and be sure, nothing can be done about it?
My domain has no commercial value, hardly anybody can use it. It s my correspondence , it is my lost emails – I cannot recover.
Is it fair?
My domains appeared to be registered with eNom/Anweb as well, although I did not register with them. I received a mailer saying I could renew them at many times their cost. I waiting for a response from their support for about a month now.
The next step is to ignore them alltogether and legally force them to release the names. I never signed any agreement with them, so I don’t have to worry about their “policies” legally.
ENOM will also charge you $6.00/year to hide your personal information from appearing on WHOIS searches. This is provided for FREE by other companies!
It wasn’t my choice to register with ENOM, I got a custom domain from BLOGGER and had the bad luck of getting ENOM. My friend who registered the same time that I did was lucky, she got registered with another company. :(
The internet is a blessing and a curse.
Curse for all the spammers that are out there, and a blessing in that I can tell you exactly where their offices are, their phone, fax, and mail address from google maps.. bless you google.
I would recommend that when you receive junk mail asking for you to register for more “advertising material”, just register their address instead.
http://maps.google.com/maps?f=q&hl=en&geocode=&q=PMB+368,+14150+NE+20th+St,+Bellevue,+WA+98007+&sll=37.0625,-95.677068&sspn=46.543597,117.421875&ie=UTF8&latlng=47592125,-122131859,16349904957626570731&ei=_GoMSI_1I5WmigPW1MT6AQ&cd=3
Enjoy the spam eNom!!
I bought 3 domains from a reseller of theirs who closed up shop shortly afterward. Now they are holding my domains for ransom. They want me to pay 4 times the amount of money I registered each of them for and threatened that unless I pay, they will hold them for up to a year after they expire before they go back on the public market.
What a bunch of crap! Really sounds like a scam to me.
Tracy Acord I have had the exact same problem with eNom. They force their system into a 5-7 day holding pattern for domain transfers out of the system. Their tech. support will try to say that this is an ICANN requirement that they wait 5-7 days, or that it is some sort of security feature. B…S…! The EPP code and other features fo the transfer mechanism have already verified that I, the owner, have authorized the transfer. From there it should be automatic.
Every time I call eNom about this SLOW transfer, I get a different answer about the reason. The only thing consistent is that they tell me thaty can’t, or won’t, do anything about it. If this page helps to pull all of eNom’s business away to more ethical registrars, then I’m glad to add my expreience here.
Stay away from eNom at reduced costs… ;)
I have domains with enom which I have been unable to work with ever since purchase because of problem after problem with getting their system to recognise the custom dns servers (that work fine with other domains). I have escalated cases in tech support but so far they don’t even have a clue what’s causing the issue. All this time my domains are being used for generating advertising revenue by enom and I’m told by them that this is normal. I am now left thinking that adding my case to a class action lawsuit may be the only way to get anything done.
eNom sucks and are trying to extort money from me using pornography on my website.
I got the enom Experience this morning. I have a domain but I rarely check it to see how it is doing but today I did and it doesn’t go to my site but to their parking page.
So I go to my site and it has expired a 40 days ago and now I have to pay $160 to redeem it. It is unlike me to not take care of these things even though sometimes at the last minute.
I phone them and “Tyson” tells me I had no money in my account but I have $65 dollars still so I check when I last “topped” up my account and I find a payment received email from them received on June 16th at 1:46AM – the expiry date is June 16th.
So I say I did so have money and Tyson tells me that maybe I did pay on the 16th by MasterCard but they never “posted” my refill until the 18th so by then it was too late. He said and I quote “you snooze you lose” and even when I said I was looking at my June MC statement and the money was given to them he still acted like he was a debt collector and I was a devious bad debtor.
Another few minutes of ignoring the facts sent me into a brooding rage and I decided there must be others so I went to “enomsucks.com” but they own it, also .net, .org, .info, .tv – even the hyphenated versions including “enom-sucks.info”.
I figure (tongue in cheek, sort of) that they are making a fortune in PPCs from direct navigation to their parked pages so after some time I started getting serious and much to my surprise “enomsucks.me” and “enomsucks.us” were not registered but I have them now (through godaddy).
Catchy names huh? So 10 minutes of wordpress later I have working sites that I’m going to develop – seems like “enomsucks.us” would make a nice sticky community site and “enomsucks.me” might be a good directory site. Maybe for registrars.
Plus a few hours of toil transferring 50 domains that I’ve had with them for 8-10 years. I figure I will get rich off of the PPCs and referrals off of my catchy domains and I’ve only just begun.
I’ve been a loyal customer from Enom for about 3 years running… I registered another 1+2 domain names with them (1.me and 2.coms respectively). I registered the dotME domain 1 day ahead of the dotCOMs. Purchased everything using the same CC. To cut the story short. On the 3rd day, they suddenly declared the dotCOMs transaction as fraud and locked me out of my account. Forced me to send copies of IDs to their risk management–when they proved everything authentic, it took them another 3 days to unlock the account but they cancelled the registration of the 2 dotCOMs and up to the day of this comment, never refunded me. The-Freakin’ Bastards! :(
Received the following email. As I am not a customer I can only think this is a scam so have not clicked on the links. Is this a ploy to steel my domain?
Dear eNom Customer,
Starting at 1 AM PT on Saturday, November 1st, 2008 until 4 AM PT, we will be conducting maintenance on our database and datacenter resulting in the following sites and services being unavailable:
* Main site
* All web hosting services
* Email services
* Communication with the registry affecting new registrations, renewals, and transfers
For access your account follow this link – http://www.enom.com
The following services will not be affected and will continue to be fully operational:
* DNS will resolve normally – although operational through this downtime, any changes to DNS settings may be delayed intermittently for a period of up to 24 hours from the start of the maintenance period
* Email forwarding and site redirection will operate normally
We anticipate the maintenance will only last up to 3 hours. We apologize for any inconvenience during this short maintenance and thank you for your patience.
Sincerely,
eNom Tech Support
Hi Palee
I’ve been getting a lot of emails supposedly from eNom, but after reading one I realised they are NOT from eNom!
If you hover over the eNom links in your email you’ll see they don’t link to enom.com, but URLs like enom.comsys82.net (just got an email using the domain, the actual domain is comsys82.net with a subdomain enom) which is not owned by eNom, so is probably a scammer trying to obtain your eNom passwords etc… I never click the links as they may contain suspect code (not worth the risk).
If you get an email like this hover over the URLs and confirm they do indeed link to enom.com : it must end in enom.com, anything else is not from eNom.
This is true of any email you get: I also get a lot of SCAM emails like this for PayPal, Barclay’s bank and about 50 other companies (most of which I’ve never dealt with).
The important bit to look for is the end bit, if the email is for eNom expect the URL to end: enom.com anything else and it’s not eNom, so enom.unknowndomain.com is NOT eNom. Same is true for enomenom.com or 67enom.com or enomcom.com URLs like this are not eNom so don’t click on them.
Also check which email address they are sending this email to, the email I just got was sent to advertising@mydomainname.com (where mydomainname is the domain I own), but I never use that particular email address, I have 8 emails from this scammer! and they have used these email addresses:
advertising@ 1 email
daniels@ 1 email
safelist@ 6 emails
I don’t use any of these email addresses and would have used enom@mydomainname.com for the email address so if they sell my email address I’ll know. I use a catchall email address, so anything@mydomain.com gets to me (unfortunately means I get a crap load of SPAM like this!).
SCAMMERS send out these emails hoping you click on the links that look similar to the domains you expect to get, if you add your username and passwords to their forms they can access your accounts and steal money/domains etc…
So be very careful.
David
I’ve used eNom for several years and have over 200 domains with them. I’ve never experienced any of the problems noted here, but perhaps I’m special.
I also understand the way ICANN and eNom’s policies work. I’ve read the terms and checked into what practices are allowed and what’s mandatory.
Redemption: If you don’t pay to renew your domain, it can be placed into redemption – This basically means you didn’t pay for it, so they take ownership (kinda like your car getting repossessed when you don’t pay for it either) and they can charge you a fee to recover it (consider it a late fee)
Transfers: I’ve handled many transfers into and out of eNom (both for myself and clients) what I’ve found is that transfers between other registrars who allow fully automated transfers are completed almost as soon as you can follow the instructions in the emails sent to you.
Some registrars do not give you a “yes or no” option to approve the transfer like eNom does. Instead they send you a notice that a request was received to transfer it and if no response is received to cancel it in x days (5 or 7, I can’t remember which) it will be transferred. Meaning they give you only the option of canceling the transfer.
As long as money is in my account and auto renew is turned on it’s always worked for me. There is also an option (at least for me as a reseller) to enable or disable the automatic renewal notifications. Perhaps the people who didn’t receive any notice that their domain was expiring purchased it through a reseller (such as registerfly?) who had disabled that option and didn’t provide any notice of their own.
eNom has a massive foot in the domain registry business, so it’s more likely that 1. they will have issues and 2. more people will complain about those issues.
But again, with the few years I’ve had accounts with them and for the 200+ domains I have with them, I’ve not had any problems that weren’t my own fault.
Hello my name is ivan to make along story short
i renwed all of my expired domainds on october 6
there was not 1 domain left on my expired domains list, enom hid the domain InternationalsuperCenter.com so that it would not be listed, it expired on september 24th with a 30 day grace period. when i went to renew my domains, on october 6 I renewed every last domain that was listed as expired, when i checked again november 7 the name appeared
as expired and they wanted to extort $160.00
as i was in negotiation with them they took the domain away completely. I want my domain back, this is not the first time enom has done this to me and hundreds of other domain holders, the truth is i want to start a class action lawsuit against this criminal richard rosenblatt from demand media. and there are many others that have been damaged by this man and his company.
There’s a few people at enom that I get very frustrated at, particularly Tyson Hayes in tech support has a number of times screwed up my support requests. I have hundreds of domains with eNom and for the most part have been pretty satisfied and I do expect some issues over the years, sadly it’s not unusual for problems to arise in a growing corporation that’s supporting millions of domain names.
Just wanted to make a comment as I read this…
“You’d think that would be enough right? I’ve proved I have access to the original Registerfly account (all the domains are still listed in the Registerfly account so a screenshot proves I own the domains).”
Screenshots are far from proof; pages and images can be altered very easily, with minimal effort at all. However, I’ve never had any experiences with any of those companies you mentioned besides GoDaddy, and I must say thanks since I was just about to sign up to Enom for their API (GoDaddy charged $2500 for access to their API).
Enom are crooks indeed. Their email address don’t work. Their website still lists 2008. Support is unexistent and they convert domain names to ‘premiums’ after they are registered and paid for and locked them so they cannot be moved away.
I feel cheated. I cannot develop my .tv domainname to the full extent because it seems that enom are not to be trusted.
Can I transfer my – what they without informing me and years after my payments consider a premium – to another registrar that DOES provide SERVICE to its customers?
Transfer your domain name.
1. Login to your account and make sure the email address assigned to the account is Your E-mail address.
2. You must Unlock your domain name. You control domain locking, look around inside your account, some registrars make it hard to find. Ignore the fear based warning about unlocking it. Yes, you know you are moving it.
3. Go to any other registrar and open an account.
4. Look for Transfer a domain, instead of buy a domain.
5. Put your domain name in the field and pay the fee. Be accurate!
6. An Email will be sent to the owner of the domain name (you) asking for approval. Approve the transfer. Depending on the registrar, you will also recieve information about how long it will take etc.
7. After the domain name is inside your new account don’t forget to lock it. Autorenew can also save you some grief.
I have been trying for 3 WEEKS to have my domain name pointed to my website which has been ready to launch all this time. I have called Enom repeatedly over the past 3 weeks and have been told that NOONE but a woman named Deborah Burditt can help me. I have BEGGED and PLEADED for her to return my calls and she will not. She sent me 3 cryptic emails all saying the same one line comment: We are working to resolve some issues with Yahoo and will contact you when the problem is resolved”. The one time I did speak with her that’s all she would say- like a robot she just kept repeating the same thing over and over again. I am absolutely furious about this and cannot get ANYONE from the company to help me. Even is you sit there and start pushing extensions just to speak to a warm body, people who do answer are obviously annoyed to be speaking wiuth you and just tell you that you have to speak to Deborah Burditt and/ or there is nothing and noone who can help you. I have never in 27 years encountered such a screwed up company who’s hiring practices obviously incorporate rudeness and the worst customer service on the planet!!!
My advise- if you have a domain name check on it NOW! I don’t know HOW they got mine but they have it!
Enom completely sucks!
Enom? debrah bur-nitwit omg she is a robot they jaked up my .tv from 1k to 10k a year based on greed. and there is no talking to them they suck and deserve a special place in hell for thier piss poor greedy practices.\she is the worst ! how is it she has a job? greed greed greed greed greed greed!
I hate them!
I have tried for 3 years to straighten out my .tv insanity and they dont care and will not budge..rotten f..ing company and person
What is happening with us at Enom is a joke. My father in law had gegtranslations.com – missed to renew it, it was picked up by zipdomains and he bought it back from them for 90$. Yes we know we got scammed. What happens now is that we are trying to access and unlock our own site, which has links on it that who knows who put there. We have a login and password but cannot remember where to go to actually access the site (we did nothing with the site for 8 months). Emails to zipdomain are unanswered, zipdomain points to traderdomains and the email in the whois is info@registrymanagement.com which is ENOM. A phone call to enom yielded in very heated discussion with the person, who wanted us to pay for transferring the site to enom, which is already hosted there. Enom has access to our site, and could unlock the domain.Emails to the legal or abuse department come back with the SAME autoresponder message……. we are not sure what to do. We do not know WHERE we can type in the login and pw we have when we bought the domain from zipdomains. Enom does not answer.. we want to unlock our own domain and transfer it out but cannot even access it. I guess the next step is the better business bureau. Oh btw the guy in the service department hung up on me. So much for service….. never ever ever work with these guys .. what a joke ..
Hi ENOM victims
my web site jgm-thailand.com is now again since 3 days not reachable. 3 months ago for 8 days.
Províder WIZWEBHOST.com und Registrar ENOM are not responding. Spent 4 hours for try it out.
If I call my web site the following message appear:
This Account Has Been Suspended.
Please contact the billing/support department as soon as possible.
WIZWEBHOST cpanel don’t accept my username and password anymore.
The host is pail until 6/2010
ENOM is writing on their web site they have no access to the data and I should send an email to WIZWEBHOST.
But all email comes back.
I tried to send an mail to ENOM but impossible. They sent me in a cycle.
I have a nasty suspicion that the two work close together.
I want to move to my new provider (site5.com with an excellent service) but how I can do this if no contact is possible?. (site5 says, may be I’ll loose my domain name but they can not help me in this case)
What can I do?
Johnny Thailand
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